Privacy Policy
Effective Date: October 26, 2023
Welcome to the Privacy Policy of Lumiere Studios. At Lumiere Studios, located at 555 Sunset Boulevard, Los Angeles, CA 90028, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, lumiere-studios.com, and use our services. Lumiere Studios can be reached by phone at (323) 555-0123, and our data protection officer, Ava Sharma, can be reached at privacy@lumiere-studios.com. We encourage you to read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
Information We Collect
We collect several types of information from and about users of our website, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you voluntarily provide to us through contact forms, email correspondence, or during project discussions.
- Usage Data: This includes information about how you use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times when you access our website.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity on our website. This information may include your preferences, session information, and website analytics.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to provide you with the services you request, such as responding to inquiries, processing project proposals, and delivering video production services. We also use your information to improve our website and services, personalize your experience, and develop new features.
- Communication: We use your information to communicate with you, such as sending you updates, newsletters, marketing materials, and other information that may be of interest to you. We may also use your information to respond to your inquiries and provide customer support.
- Analytics: We use your information to analyze website traffic, track user behavior, and gather demographic information. This information helps us understand how users interact with our website and improve its performance and usability.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or court orders.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as web hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Business Partners: We may share your information with business partners who collaborate with us on specific projects or initiatives. These business partners are also contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are used to remember your preferences, track your session, and gather website analytics.
You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your computer until you delete them).
Here are some of the specific cookies we use and their purposes:
- Google Analytics: We use Google Analytics to track website traffic and user behavior. This information helps us understand how users interact with our website and improve its performance and usability. Google Analytics uses cookies to collect information such as your IP address, browser type, and the pages you visit.
- Session Cookies: These cookies are used to maintain your session on our website. They are essential for certain features, such as logging in and submitting forms.
- Preference Cookies: These cookies are used to remember your preferences, such as your language and location settings.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as your name, email address, and phone number, when it is transmitted over the internet.
- Firewalls: We use firewalls to prevent unauthorized access to our servers.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we delete your personal information.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at privacy@lumiere-studios.com. We will respond to your request within a reasonable timeframe.
You also have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights. In the US, you can file a complaint with the Federal Trade Commission (FTC).
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Specifically, we retain contact form submissions for 2 years to allow us to follow up on potential projects and maintain a record of past client inquiries. We retain email correspondence for 3 years for internal record-keeping and to ensure we can address any follow-up questions or concerns.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@lumiere-studios.com. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
The last update was posted on October 26, 2023.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Lumiere Studios
555 Sunset Boulevard
Los Angeles, CA 90028
Phone: (323) 555-0123
Email: privacy@lumiere-studios.com